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How we compare

Five things worth comparing, and where we stand on each

Compared against Wati, Interakt, Gallabox, Gupshup. Every figure about another platform was read off their public pricing page on 27 September 2026; prices change, and we would rather you checked than took our word for it.

Seats

A per-seat cap decides who on your team is allowed to see a customer. It is the most-cited complaint in this category.

IconEngage

Unlimited from Growth up. Starter includes three.

Watichecked 27 September 2026

Three users on the entry plan at about ₹2,499/month.

Gallaboxchecked 27 September 2026

Three users on the entry plan at about ₹2,999/month.

AI

AI sold separately turns a predictable bill into two bills, one of which nobody budgeted for.

IconEngage

Included in every plan, metered by input and output tokens, with the allowance and the per-token rate published.

Interaktchecked 27 September 2026

An AI add-on in the region of ₹10,000/month on top of the plan.

Gallaboxchecked 27 September 2026

AI sold as top-up credit packs.

Security and governance

If a security tier is only available on request, you cannot compare it, budget for it, or start procurement without a sales call.

IconEngage

SSO, SCIM, IP allowlisting, retention windows, export controls, audit export and data residency, published as a tier with a price on the page.

Gupshupchecked 27 September 2026

Describes security as “bank-grade” and quotes enterprise terms privately.

API and data portability

The answer to “what if we leave” should not be a support ticket.

IconEngage

A versioned public REST API with generated SDKs, outbound webhooks with an inspectable delivery log, and exports on every plan.

Most of the categorychecked 27 September 2026

An API on the higher tiers; webhook debugging through support.

Company and product names belong to their owners and are used here only to identify them. We have no affiliation with any of them. If something on this page is out of date, tell us and we will correct it: [email protected].

The only comparison that counts is your own

Run your real conversations through it for the length of the trial, with your whole team in the inbox, and decide from that.