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Troubleshooting and FAQ

Fix common problems and find quick answers.

  1. Messages not deliveredWhat each message status means, where to find why a message failed, what WhatsApp's common error codes mean, and how to fix them.
  2. Template rejectedWhy Meta rejects message templates, what each rejection reason means, and how to edit and submit the template again.
  3. Notifications not arrivingA checklist for when push notifications on your phone or IconEngage emails don't arrive, and what the web app does and doesn't notify you about.
  4. Payment failedWhat to do when a plan payment, a renewal, a card change or a WhatsApp credits top-up doesn't go through, and what happens to your plan and credits.
  5. Frequently asked questionsShort answers to the questions people ask most about IconEngage, with links to the full articles.

Still need help?

Write to us at [email protected] and tell us what you were trying to do. Already a customer? Sign in to IconEngage — the same articles are under Help in the app.