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IconEngage

Getting started

Create your account, connect your WhatsApp number, invite your team and find your way around.

  1. What is IconEngage?A short tour of what IconEngage does, how it connects to WhatsApp, and the main parts of the app.
  2. Create an account and sign inHow to sign up, verify your email, sign in, reset a forgotten password, accept an invitation and pass the two-factor check.
  3. The setup checklistThe five steps that get a new organisation ready to message customers, and how to find, follow and hide the checklist.
  4. Connect your WhatsApp numberConnect your WhatsApp Business Account and phone number for the first time with Facebook, set the registration PIN, and know what to expect afterwards.
  5. Invite your teamBring your colleagues into IconEngage with the right role, and what they see when they accept.
  6. The Home pageWhat the Home page shows while you're setting up and once you're running, and how it relates to the Dashboard.
  7. Find your way aroundA tour of the icon rail, the area menus, the top bar and search, and how the layout changes on a tablet or phone.

Still need help?

Write to us at [email protected] and tell us what you were trying to do. Already a customer? Sign in to IconEngage — the same articles are under Help in the app.