Your profile
Change the name your teammates see, and check the email address on your account.
Your profile is how you appear to your teammates: in the member list, in conversation assignments and in the audit log.
Change your name
- Go to Settings › Profile. (You can also click your avatar in the top-right corner and choose Profile.)
- Edit Name. It can be up to 100 characters.
- Click Save.
You see Profile saved. Your new name shows everywhere straight away.
Your email address
Your Email is shown under your name, with Verified next to it once you've verified it. It's the address you sign in with, and where IconEngage sends verification and password reset emails.
Note: You can't change your email address in IconEngage yet. If you need to use a different address, contact IconEngage (choose Help in the menu).
Your profile covers every organisation
Your name and email belong to your account, not to one organisation. If you're a member of more than one organisation, the same profile is used in all of them.
If you see "You don't have access to any sections yet"
Your role doesn't include any of the main areas. Ask an Owner or Admin to give you a role. See Members.
Related
- To change your password, set up two-factor authentication, or see where you're signed in, go to Security and two-factor authentication.
- To set whether you can be assigned new conversations, use Your status in the account menu. See Find your way around.
Still need help?
Write to us at [email protected] and tell us what you were trying to do. Already a customer? Sign in to IconEngage — the same articles are under Help in the app.