Your numbers and business account, business profile, quality and limits, message templates, links, commerce and the webhook log.
- Numbers and accountsCheck the health of your WhatsApp Business Accounts and numbers, and sync, re-key, register or disconnect them.
- Business profileEdit what customers see on your WhatsApp profile, including the description, contact details, websites, category and profile picture.
- Quality and messaging limitsUnderstand your number's quality rating and messaging limit, where to see their history, and what lowers them.
- Message templatesFind your WhatsApp message templates, read their status and quality in each language, see their history and sync them from Meta.
- Create a templateWrite a new WhatsApp message template step by step, save it as a draft, add a header sample and submit it to Meta for review.
- Template categories and approvalChoose the right template category, follow Meta's review, understand rejections, and fix, resubmit or replace a template.
- Template variables and buttonsAdd variables and example values to a template, and choose from quick reply, link, call and copy-code buttons.
- WhatsApp linksCreate tracked wa.me links that open a chat with your business, and see which conversations, leads and conversions each link brings.
- OrdersTurn the carts customers send on WhatsApp into orders, move orders through fulfilment, cancel them and send payment links.
- CatalogsBring your Meta Commerce Manager catalogue into IconEngage, keep it in sync, and send products to customers from the inbox.
- Webhook logSee every delivery Meta sent to IconEngage for your WhatsApp accounts, filter it, inspect payloads and replay events that failed.
Still need help?
Write to us at [email protected] and tell us what you were trying to do. Already a customer? Sign in to IconEngage — the same articles are under Help in the app.