Mute notifications
Find out where you can mute conversation notifications: in the IconEngage mobile app, not the web app.
Muting is a feature of the IconEngage mobile app. The web app doesn't send notifications, so there's nothing to mute there.
In the web app
The web Inbox shows new messages live while it's open, and the browser tab shows your unread count, for example "(3) Inbox". It doesn't send browser or desktop notifications, and it has no mute setting.
In the mobile app
The mobile app sends push notifications for new messages. You can mute them for a while or for good, for one conversation or for your whole organisation. See Mute conversations and notifications and Notifications.
Related
Still need help?
Write to us at [email protected] and tell us what you were trying to do. Already a customer? Sign in to IconEngage — the same articles are under Help in the app.