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Contacts

Add and import contacts, organise them with fields, tags and segments, and respect opt-outs.

  1. Contacts overviewFind your way around the contact list, its filters and bulk actions, and a contact's own page.
  2. Add a contactCreate a single contact by hand from their WhatsApp number.
  3. Import contactsBring a list of contacts in from a CSV file, map its columns, check the preview and read the report.
  4. Export contactsDownload your contacts, a segment or a tagged group as a CSV file.
  5. Custom fields and tagsSet up the tags and custom fields your organisation keeps on every contact.
  6. SegmentsSave a filter of contacts as a segment, and learn which conditions the segment builder offers.
  7. Opt-outs and consentHow consent is recorded on a contact, how customers opt out, and what an opt-out stops.

Still need help?

Write to us at [email protected] and tell us what you were trying to do. Already a customer? Sign in to IconEngage — the same articles are under Help in the app.