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Export contacts

Download your contacts, a segment or a tagged group as a CSV file.

You can export your contacts to a CSV file at any time. The file is prepared in the background and given to you as a download link that expires after 15 minutes.

Note: Exporting is limited to Owners, Admins and Marketing Managers. Every export is recorded in the audit log with the number of contacts it contained.

Export contacts

  1. Go to Contacts › All contacts.
  2. Choose what to export:
    • To export everyone, clear all filters.
    • To export a segment, pick it in the Segment filter.
    • To export contacts with certain tags, pick them in the Tags filter.
  3. Click Export.
  4. Check What to export in the dialog. It says Every contact, The segment "…" or The filters on screen.
  5. Click Start the export. Preparing a large list takes a moment, and you can leave the dialog open while it works.
  6. When the dialog shows Ready, click Download the CSV.

The dialog tells you when the link stops working. If it has expired, start a new export.

What the export includes

  • The file has the standard contact columns and your custom fields.
  • Consent evidence is never exported.
  • The export follows the Segment or Tags filter only. The search box, Lifecycle, Consent and Source filters are not applied, so check What to export before you start. To export exactly a filtered view, save it as a segment first and export the segment.

Limits

  • Your organisation can start three exports an hour. If you reach this, you see This organisation has already started three exports in the last hour. Try again later.
  • A very large selection can be refused with That selection is too large to export in one file. Narrow it first. Split it into smaller segments.

Still need help?

Write to us at [email protected] and tell us what you were trying to do. Already a customer? Sign in to IconEngage — the same articles are under Help in the app.