App settings
What's on the More tab and the Settings screen of the mobile app, including theme, version and help links.
The app's settings are on the More tab and on the Settings screen it opens. This page lists what's there.
The More tab
Tap More in the bottom bar. You see:
- Your profile: your name, email address and the organisation you're in. Tap it to open Settings.
- Settings: opens the Settings screen.
- Notifications: opens your notification settings. Its value shows On, Off or "Muted until…". See Notifications on your phone.
- Switch organisation: appears only if you're an active member of more than one organisation.
- Sign out.
The Settings screen
Go to More › Settings.
| Group | Item | What it does |
|---|---|---|
| (top) | Your profile | Shows your name, email and current organisation. Your role isn't shown. |
| Organisation | Switch organisation | Opens the organisation picker. Appears only if you're an active member of more than one organisation. |
| Notifications | Notifications | Opens your notification settings: what you're told about, sound, vibrate, mute all, lock screen and quiet hours. |
| Appearance | Theme | Choose System, Light or Dark. System follows your phone's setting. |
| Help and about | Version | The app version and build number. Quote it when you contact support. |
| Privacy policy | Opens IconEngage's privacy policy in the browser. | |
| Terms of service | Opens the terms of service in the browser. | |
| Contact support | Opens IconEngage's contact page in the browser. | |
| (bottom) | Sign out | Signs you out of the app on this phone. |
Your profile name and email can't be changed in the app. To change them, use the web app. See Profile.
Your availability
Your availability is on the Home tab, not in Settings. Tap it on Home to choose Available, Busy, Away or Offline. It appears only if your role can set availability.
"Only Available agents get new conversations automatically." Your availability also affects notifications. You're notified about new messages nobody holds only while you're Available or Busy.
What isn't in the app
Some settings are only on the web: two-factor authentication, your password, organisation settings, members and roles, and billing. See Get the IconEngage mobile app for the full list.
Still need help?
Write to us at [email protected] and tell us what you were trying to do. Already a customer? Sign in to IconEngage — the same articles are under Help in the app.