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Billing

Plans and the trial, GST, WhatsApp credits, usage, invoices and your payment method.

  1. Plans and the free trialWhat each plan includes, how the free trial works, what happens when it ends, and what the trial and over-limit notices mean.
  2. Change or cancel your planChoose a paid plan, upgrade or downgrade, and cancel your subscription, and what happens to your data each time.
  3. GST and pricesWhy plan prices and WhatsApp credit top-ups exclude GST, how 18% GST is added when you pay, and how it appears on your tax invoice.
  4. Business details and GSTINEnter the business your tax invoices are issued to (legal name, GSTIN, address and state) and see how they decide the GST on your invoices.
  5. Payment methodSee the card your subscription is charged to, and add or update it through Razorpay's secure window.
  6. InvoicesFind your IconEngage tax invoices and credit notes, read what each one shows, and save a copy as a PDF.
  7. Usage and allowancesCheck how much of your plan's message, AI, automation and API allowances you have used, and what happens when one runs out.
  8. WhatsApp creditsWhat WhatsApp credits pay for, how to top up (with GST), how the per-message fee is worked out, and what happens when your balance runs low.

Still need help?

Write to us at [email protected] and tell us what you were trying to do. Already a customer? Sign in to IconEngage — the same articles are under Help in the app.